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↩ Cancellation & Refund Policy

Last updated: September 6, 2026

Quick summary: 7-day money-back guarantee for new Pro subscribers. Cancel anytime — your access continues until the end of the billing period. UPI Autopay mandates can be revoked from your UPI app.

1. 7-Day Money-Back Guarantee

All first-time Pro subscribers are eligible for a full refund within 7 days of their initial purchase — no questions asked. After 7 days, refunds are handled on a case-by-case basis.

2. How to Request a Refund

  1. Email billing@vastaviklearning.online with your registered email and payment ID.
  2. Or use the in-app refund request form (Settings → Billing → Request Refund).
  3. We'll confirm within 1 business day.
  4. Refunds are processed within 5–7 business days to the original payment method.

3. Cancellations

You can cancel your subscription at any time. There are no cancellation fees.

3.1 Via your account

Go to Settings → Billing → Manage Subscription → Cancel. Your access continues until the end of your current billing period.

3.2 Via UPI Autopay

Open your UPI app (Google Pay, PhonePe, Paytm, BHIM, etc.):

  • Go to Mandates / Autopay section
  • Find the Vastavik Learning mandate
  • Tap Pause or Revoke

This will stop future auto-debits. Your access remains active until the end of the paid period.

3.3 Via Razorpay customer portal

Visit razorpay.com/support or email support@razorpay.com with your subscription ID.

4. Refund Eligibility Matrix

ScenarioRefund
First-time Pro, within 7 days✅ 100% refund
First-time Pro, after 7 days⚠ Pro-rated, case-by-case
Renewal charge (after 7-day window)❌ Non-refundable*
Free planN/A (no charge)
Team plan⚠ Pro-rated after 7 days
Failed duplicate charge✅ 100% refund
Service outage >72 hours continuous✅ Pro-rated credit

*Exceptional circumstances (medical, financial hardship) reviewed individually.

5. Non-Refundable Items

  • One-time course bundles (after access granted)
  • Physical merchandise (see Shipping)
  • Gift subscriptions (after redemption)
  • Exams / certifications already attempted

6. How Refunds Are Processed

  • UPI: refund to source UPI ID within 5–7 business days
  • Credit/Debit Card: refund to original card within 7–10 business days
  • Net Banking: refund to source account within 5–7 business days
  • Wallets: refund to wallet within 3–5 business days

7. Disputes & Chargebacks

If you have an issue, please contact us first — we resolve most issues within 24 hours. Unwarranted chargebacks may result in account suspension.

8. Contact Billing Support

📧 billing@vastaviklearning.online
📞 +91 98765 43210 (Mon–Fri, 10am–6pm IST)
💬 Live chat (bottom right of this page)